Some special words about Paulette from long time clients...
We have been using Cruises Plus for over 10 years and have never been disappointed. Our Guardian Angel (agent) is Paulette DiNoto who has arrange a large number of cruises for us, members of our family and other traveling companions. Her assistance, advise and many kindnesses are too numerous to mention hear but we can say she has never failed to please. Back in the day we ask some rather naive questions but her patience and understanding were boundless and over time she turned us into seasoned veterans. Over the years we have become good friends and she has made it her business to learn our profile. Now, when we book a cruise, she does things without our asking because she is aware of our likes and dislikes. To put it simply she is the "Best of the Best" and we hope she will always be there for us. We rate Paulette and Cruises Plus A+++ and highly recommend them for your travel needs.
Never in my wildest dreams would I believe that I would be using a travel agent in Maryland when I live in New Mexico. Paulette DiNoto is the bestest of the best. She has been planning our cruises for several years and we have never been disappointed. She has always gone above and beyond, professional but friendly, and has always promptly replied to our emails, regardless of whether they were dumb questions or legitimate concerns. I would recommend Cruises Plus in a heart beat. They are A+ in my book.
Rio Rancho, NM
Our first cruise with Cruises Plus was in 2006. We did 15 days through the Panama Canal. Paulette Dinoto was our agent. She was able to help us select the line we would be most comfortable with and she was absolutely right. Since then we have booked six additional cruises through Cruises Plus. No matter what questions or concerns we may have, they are always addressed quickly and correctly. We would never use any other agency. Cruises Plus and Paulette are the best!
"Just a few words to thank Paulette DiNoto for her help in identifying great cruise opportunities at excellent rates with Norwegian, Carnival, and Holland America Cruise Lines. Paulette has provided us excellent service since November, 2000, and has actively secured upgrades and extra benefits. She has also made effective arrangements when we traveled with friends. She has been a caring and dedicated professional."
C.A., Baltimore, MD
I have just booked my 4th cruise with Cruises Plus and I could not be any happier with the service. My Cruises Plus travel agent has always been Paulette. She knows the Cruise Industry very well. Each time I have worked with Paulette my experience has always been outstanding. Not only with booking my cruise but also help with flight arrangements, hotel reservations, etc etc. Then following the cruise booking, Paulette will constantly monitor to see if any future savings are possible that she can pass on to me. I've been working with Paulette on my 4th cruise for about one week. Just today when we finalized the deal she saved me another $350. We hope to purchase more cruise packages in the future and Cruises Plus and Paulette will definitely get our business.
This is a little recommendation I'd like to offer you for Cruises Plus. I mean every word. I hope I can take many more trips through Cruises Plus. "My first phone call to Cruises Plus was in response to a newspaper ad for an Alaskan cruise. That was one of the best phone calls I have ever made. Paulette DiNoto took that call and we have worked with her ever since. Each trip we have booked through Cruises Plus has gone off smoothly. There were no problems and the rates were great. Our bookings have not been simple bookings either. We have family from several states all going on the same cruise but combined with different land tours. Paulette went above and beyond in coordinating and scheduling the trips with extra attention given to all the fine details. Nothing was left out. And even after signing our contracts she continued to work with the cruise line to get us better rates. The staff at Cruises Plus do everything to get the best cruise for you for the best price. They are all friendly and knowledgeable and all seem to love what they are doing, and you can tell. They will always get my business."
" I wanted to share some information with you regarding Paulette.
I knew Paulette was a good travel agent when I booked my 2 cruises in the past on Royal Caribbean but I did not realize how good she was until I used another local travel agent (whom I will not mention). The only reason I used this only agent was because there was a group of us going on this cruise and we all wanted to use the same agent who was close to where we live. What a mistake that was!
It has just been a nightmare for one family (moving rooms, cancelling reservations, booking excursions, then cancelling excursions) and the majority of the other families have had some issues as well. She's very unorganized and not staying current on booking info with Carnival. I'm not sure if this is a result of her not understanding how Carnival works (since she has recently stated that she hasn't worked with them as much) or if it is her lack of skill/experience.
Paulette, on the other hand, is very knowledgeable, very personable, very helpful and accurate. She was even able to get our cabin upgraded on the last cruise with no additional cost. One thing is for sure: I will definitely use Paulette in the future."