Some special words about Paulette from long time clients...
Dick & Lee
Never in my wildest dreams would I believe that I would be using a travel agent in Maryland when I live in New Mexico. Paulette DiNoto is the bestest of the best. She has been planning our cruises for several years and we have never been disappointed. She has always gone above and beyond, professional but friendly, and has always promptly replied to our emails, regardless of whether they were dumb questions or legitimate concerns. I would recommend Cruises Plus in a heart beat. They are A+ in my book.
Rio Rancho, NM
Our first cruise with Cruises Plus was in 2006. We did 15 days through the Panama Canal. Paulette Dinoto was our agent. She was able to help us select the line we would be most comfortable with and she was absolutely right. Since then we have booked six additional cruises trhrough Cruises Plus. No matter what questions or concerns we may have, they are always addressed quickly and correctly. We would never use any othr aency. Cruises Plus and Paulette are the best!
"Just a few words to thank Paulette DiNoto for her help in identifying great cruise opportunities at excellent rates with Norwegian, Carnival, and Holland America Cruise Lines. Paulette has provided us excellent service since November, 2000, and has actively secured upgrades and extra benefits. She has also made effective arrangements when we traveled with friends. She has been a caring and dedicated professional."
C.A., Baltimore, MD
This is a little recommendation I'd like to offer you for Cruises Plus. I mean every word. I hope I can take many more trips through Cruises Plus. "My first phone call to Cruises Plus was in response to a newspaper ad for an Alaskan cruise. That was one of the best phone calls I have ever made. Paulette DiNoto took that call and we have worked with her ever since. Each trip we have booked through Cruises Plus has gone off smoothly. There were no problems and the rates were great. Our bookings have not been simple bookings either. We have family from several states all going on the same cruise but combined with different land tours. Paulette went above and beyond in coordinating and scheduling the trips with extra attention given to all the fine details. Nothing was left out. And even after signing our contracts she continued to work with the cruise line to get us better rates. The staff at Cruises Plus do everything to get the best cruise for you for the best price. They are all friendly and knowledgeable and all seem to love what they are doing, and you can tell. They will always get my business."
" I wanted to share some information with you regarding Paulette.
I knew Paulette was a good travel agent when I booked my 2 cruises in the
past on Royal Caribbean but I did not realize how good she was until I used
another local travel agent (whom I will not mention). The only reason I
used this only agent was because there was a group of us going on this
cruise and we all wanted to use the same agent who was close to where we
live. What a mistake that was!
It has just been a nightmare for one family (moving rooms, cancelling
reservations, booking excursions, then cancelling excursions) and the
majority of the other families have had some issues as well. She's very
unorganized and not staying current on booking info with Carnival. I'm
not sure if this is a result of her not understanding how Carnival works
(since she has recently stated that she hasn't worked with them as much) or
if it is her lack of skill/experience.
Paulette, on the other hand, is very knowledgeable, very personable, very
helpful and accurate. She was even able to get our cabin upgraded on the
last cruise with no additional cost. One thing is for sure: I will
definitely use Paulette in the future."
Human Resources Manager
7091 Troy Hill Drive Office: 410-540-8926
Elkridge MD 21075 Fax: 425-984-9839
Agent Paulette and cruiser Brian